Ai News

Evolving Role of AI in Banking and Insurance Sector: By Hemlata For example, a customer who has just lost his debit card can immediately start a chat with the cognitive agent to explain concisely about the event and have the issue resolved without any major delay. Many people who have recently bought a property or are considering doing so, often […]

The top 5 shopping bots and how theyll change e-commerce They had a 5-7-day delivery window, and “We’ll get back to you within 48 hours” was the standard. It can go a long way in bolstering consumer confidence that you’re truly trying to keep releases fair. A virtual waiting room is uniquely positioned to filter out bots by allowing you […]

The 12 Best Chatbot Examples for Businesses Social Media Marketing & Management Dashboard You can also give your chatbot its own personality and run it on most messaging channels. Genesys’s customers include companies such as Intuit, Edible Arrangements, and Vodafone. Powered by LLMs and machine learning capabilities, watsonx Assistant understands natural language and provides customers with fast and accurate answers […]

How to Automate Customer Service Effectively Complete Guide Even the most advanced CS tools fall short without proper training for the users. Truth is, introducing automation represents a major shift, and if your staff isn’t prepared, it can cause plummeting productivity. Well, your customers don’t stop needing help just because it’s 5PM in your timezone. With automation, your service is […]